Returns & Refunds

Orders once placed on our site cannot be cancelled. In the case of a product not being available for the day, we will cancel the order and initiate a refund process. In the case of returns, we only accept returns if you have received a damaged or wrong product. You can email us on feedback@myfreshwey.comwithin 24 hours of receiving the damaged/wrong product.


Once the return request has been reviewed, we will arrange for a reverse pick up at an agreed upon time. This will be followed by the necessary quality checks. Once done and approved, we will initiate the refund. All refunds are aimed to be processed with 7 working days by us.

Unfortunately, we cannot accept returns on sale items or gift cards.