Shipping Policy

All your orders are important and valuable to us. Freshwey however, retains the right to refuse any order unconditionally.

Payment disclaimer

Please do not share any payment information over call with anyone. Our official representatives do not ask for payment details over call, you can make the payment via our website using the appropriate payment gateways or by visiting our Freshwey store near you.

Legal Disclaimer

Freshwey reserves the right to disclose your personal information for any legal compliances and whenever necessary to protect our rights. In the case of compliance with a court order, legal process or judicial proceeding served on our site, disclosure of personal information is necessary.

Shipping Policy

In the case of the order delivery being carried out by any courier agency or third party, Freshwey does not make any representation or warranty with regards to the delivery of the order. The products to be shipped across the country will be delivered through our courier company partners and the delivery made will be subject to the courier company’s Terms & Conditions.

The requested delivery date is non-binding. The estimated delivery date depends on multiple factors including the product availability, delivery destination, holidays, external factors, etc. No deliveries made by third party courier partners will be made on a Sunday and public holidays. In the case of the delivery not being completed due to factors including wrong shipping/delivery address, premises locked, recipient refusing to accept the delivery, you will still be charged for the order.

Cancellations & Returns

Orders once placed on our site cannot be cancelled. In the case of a product not being available for the day, we will cancel the order and initiate a refund process. In the case of returns, we only accept returns if you have received a damaged or wrong product. You can email us on feedback@myfreshwey.comwithin 24 hours of receiving the damaged/wrong product.

Once the return request has been reviewed, we will arrange for a reverse pick up at an agreed upon time. This will be followed by the necessary quality checks. Once done and approved, we will initiate the refund. All refunds are aimed to be processed with 7 working days by us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Allergens

Freshweydoes not have all allergen-free, vegetarian only, gluten-free productsand the guest is bound to understand that the products may contain or come in contact with food products or ingredients containing dairy, eggs, peanuts, nuts, soy, flour, sugar and/or allergy causing ingredients. We do not and cannot guarantee the absence of cross-contamination from allergens. The guest agrees to notify all the people consuming the products about the same. The guest agrees to indemnify and to not hold Freshwey accountable for any allergic reactions in the event of any such claims.